We know residents are frustrated by the recent disruption to rubbish, recycling, food and garden waste collections and we are sorry households continue to be affected.

The Council has agreed a £160,000 package of measures with Biffa to strengthen the resilience of waste and recycling services through to April 2027. These measures include additional staffing support, workforce stability initiatives and operational improvements, including an additional vehicle to support recycling collections.

The additional measures have only recently been agreed and it will take time for their full benefits to be felt across the service. In the meantime, some collections may continue to be affected as the service recovers and stabilises.

We understand residents’ frustration and thank them for their continued patience and understanding. The Council and Biffa remain committed to restoring a reliable service and reducing the risk of future disruption.