Inspectors have found that Surrey Police needs to improve in how it responds to the public.
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services graded the force’s performance in a total of nine areas.
The inspectorate found that the force answered 77% of 999 calls within 10 seconds, below the target of 90%.
Surrey Police said it took the issues raised by the HMICFRS “very seriously”.
Residents across Surrey and Sussex say they are experiencing delays in receiving and sending post in the build-up to Christmas.
Some people say they are only receiving one delivery a week and that they have been told to collect post from the sorting office instead.
One resident said there appeared to be a lack of staffing and if one postal worker was ill, there was “no cover”.
Royal Mail said it was recruiting 16,000 staff for the festive period.
Warnings are being issued over distraction thefts in Crawley.
It’s after two incidents in the town of people being targeted while withdrawing cash.
Both cases involved a distraction and the victims’ jackets being sprayed with paint.