Warning issued to residents when buying online

Residents are being warned to be careful when buying from an online marketplace.

An investigation by West Sussex Trading Standards found that 80% of items bought were considered dangerous, with some posing a threat of electric shock or choking which could be fatal.

Officers purchased items including phone chargers, food blenders, Christmas lights and baby teething rings as part of the investigation.
They are now calling for online marketplaces to take more responsibility for the safety of items on sale.

Peter Aston, West Sussex Trading Standards Team Manager, said: “Online marketplaces currently have very limited responsibilities for product safety and they don’t have to make any checks on the products they allow to be advertised. The only time they are legally obliged to take action is when a product is reported to them as being unsafe by Trading Standards.

“Many of the products appearing on these sites are supplied directly from abroad with no UK company involved. This makes it incredibly difficult for us to hold them to account.

“The results of our work and our concerns have been forwarded to the Office of Product Safety and Standards (OPSS) who are reviewing the whole enforcement regime of product safety and we hope that this review will see changes made in this area.”

Steve Read, West Sussex County Council Director for Environment and Public Protection, said: “We know throughout the pandemic more and more of our residents have been shopping online, particularly on marketplace sites. These findings are incredibly worrying.

“The products Trading Standards Officers bought were available to consumers who could have purchased them thinking they were safe when this is clearly not the case.

“I would urge residents to only purchase electrical products and children’s toys from local stores or well-known high street brands.”

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