Gatwick Airport has received an award for helping to remove barriers for passengers with a disability.
The award was presented at the Airport Council International Europe congress in Cyprus. It recognised investment and staff training by Gatwick to give every passenger an equal opportunity to fly. Examples of the airport’s initiatives include training for frontline staff in recognising hidden disabilities such as dementia and autism, opening a lounge specifically for people with reduced mobility, and the introduction of a sensory room. Gatwick also initiated what has become a UK-wide hidden disability lanyard scheme which gives airport staff a discreet signal that a passenger may need a little extra help or time.